Care UK is one of the largest providers of residential care for older people in the UK, with 152 homes. Almost 9,000 families trust us to deliver the best services, from nursing care to residential, palliative and specialist dementia care. We offer permanent and respite care, and some of our services offer day clubs for older people living independently in the community. Many residents live with complex needs.
Our regulatory quality ratings are among the highest in the sector, with 12% of homes being rated Outstanding versus 4% in the market as a whole. We continue to maintain some of the highest customer satisfaction and employee engagement scores in the sector.
Our approach to care has been developed in consultation with residents, relatives, academics and sector experts, and is grounded in academic evidence provided as part of our long-term partnership with the Association for Dementia Studies at the University of Worcester. We continue to pride ourselves on our dementia expertise, and colleagues across the UK work to support not only residents and their families, but often share their valuable knowledge with local community groups.
While remaining dedicated to delivering high-care quality, we are committed to, and instrumental in, providing substantial new home capacity in the UK. We have developed and opened 57 homes since 2013 and have plans to open another 13 over the next three years.
Every one of our 13,000 colleagues is fundamental to the care we deliver. The importance of investing in them, providing opportunities for development and career progression, is a key part of our work. Our training and development schemes cover a range of roles within health and social care, maintenance, hospitality, business and customer service, and more than 700 Care UK colleagues – from kitchen teams to unit managers – are currently expanding their skills through apprenticeships.
We are also continuing to partner with more than 75 NHS trusts, working closely with commissioning and discharge teams to help free-up hospital places and ease NHS pressures.